DO NOT return items without prior authorization. You MUST obtain an authorization for return. Unauthorized returns will NOT be accepted and may be refused or disregarded. If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for returning the items to us.

• Damaged, defective, and shipment errors may be returned for replacement, full credit or refund.
• If you receive a damaged, defective, or shipment error, please contact us within 7 days of receipt of goods at sales@cocoislandmart.com 
• Please include the following information:

1. Name
2. Order number
3. Contact phone number and email address
4. Brief description of damage, defect, or shipment error

• Delayed damage requests cannot be accepted and opened bottles cannot be returned.
• Before you ship your return, you must receive an RMA number, and return instructions.
• Unless otherwise requested, all returns must be done via U.S. Postal Service regular service.
• Turnaround time for returns is approximately 2-3 weeks.

 

OTHER RETURNS

• If you would like to return your item(s) for a reason other than damage, defect, or shipment error, there will be a 15% restocking service PLUS the return shipping cost will be your responsibility.
• Product must be returned original unopened package and in good condition.
• When product(s) have been received and inspected as in acceptable condition, your purchase amount will be refunded 15% less.
• Before you ship your returns, you must call to receive an RMA number, and return instructions.
• Turnaround time for returns is approximately 2-3 weeks.