Once your order is fulfilled, you'll receive a shipping confirmation email that contains the tracking number of the package.
Yes, it is possible to change address only if your order has not been shipped yet by contacting us at email@example.com / 1-833-339-2626 so we suggest doing this as soon as possible. If your order has shipped, you have to contact the carrier for a change of address.
Please contact us firstname.lastname@example.org / 1-833-339-2626 for order cancellation and have your order number ready to facilitate this process.
Yes, orders are usually ready in 4 hours. We're open 7 days a week from 8 AM - 8 PM. Our store is located at 1514 86th Street, Brooklyn, NY, 11228.
Yes, local delivery is only available for the following zip code areas in NYC: 11214, 10305, 10314, 10306, 10301, 11204, 11228, 11219, 11220, 11218, 11230, 11223, 11224, 11229, 11235, 10302, 10303, 10310, 10307, 10308, 10309, 10312, 10304 with minimum order of $39.99. Orders placed before 12 PM are eligible for same-day delivery. Otherwise, they will be delivered the next business day.
Contact us at email@example.com / 1-833-339-2626 to request a replacement or refund. Additionally, providing pictures of damaged item(s) is highly recommended.
Refunds are processed back to the original payment method and may take 3-5 business days to reflect on your account.
No, only residential and commercial addresses are accepted.
Yes, please feel free to contact us at firstname.lastname@example.org / 1-833-339-2626.
Yes, only if it hasn't shipped yet. Please contact us as soon as possible at email@example.com / 1-833-339-2626 to edit your order.