How do I track my order?
Once your order is fulfilled, you'll receive a shipping confirmation email along with the tracking information where you can check the status of order.
Is two-day standard shipping available?
Yes, two-day standard shipping is available for the following states only: NY, MA, OH, NJ, CT, PA, and DC. However, shipping may take one day for NY area at times, depending on certain circumstances such as weather, volume of orders, etc.
Can I change the shipping address after I placed an order?
Yes, it is possible to change your address only when your order has not been shipped by contacting us at email@example.com / 1-833-339-2626 as soon as possible. If it has already been shipped, you have to contact the carrier that has been assigned to ship your package.
How do I cancel an order?
To cancel an order, you have to contact us at firstname.lastname@example.org / 1-833-339-2626 and have you order number ready so that our team can assist you as fast as possible.
Can I stop by for pick-up?
Yes, orders are usually ready in 4 hours. We're open from Monday - Saturday from 10 AM - 6 PM. Our store is located at 7923 New Utrecht Avenue Suite#1000, Brooklyn, NY, 11214.
Do you offer local delivery?
Yes, local delivery is only offered Local delivery is offered for the following zip code areas in NYC: 11214, 10305, 10314, 10306, 10301, 11204, 11228, 11219, 11220, 11218, 11230, 11223, 11224, 11229, 11235, 10302, 10303, 10310, 10307, 10308, 10309, 10312, 10304 with minimum order of $50.
Orders placed before 12 PM are eligible for same-day delivery. Otherwise, they will be delivered the next business day.
What if my order arrives damaged?
Contact us at email@example.com / 1-833-339-2626 so we can arrange a replacement or issue refund for you.
What if the item I ordered is out of stock?
One of our representatives will contact you to arrange a replacement or issue a refund.
How do refunds work?
Refunds are processed back to the original payment method and may take 3-5 business days to reflect on your account.
Can I order by phone or email?
Unfortunately, no. All orders should be placed online.
Can I add more items to my order?
No. Once an order is placed, you cannot change it. We suggest you to cancel your order and re-order.