Shipping & Delivery Policy
SHIPMENT DELAY NOTICE
Due to our limited capacity, all orders placed after 3/14 will experience delays. A few considerations regarding orders placed and ordering:
- Delivery times will be longer than usual, and we can not guarantee any specific time due to the evolving nature of the COVID-19 crisis.
- If you have already ordered, we appreciate your patience in awaiting delivery.
- If you have already ordered and cannot wait, but would like a refund, please contact us.
Many of our products are still available at your local specialty grocery stores and/or supermarkets. You may also purchase some of them on Amazon and Walmart while supplies last.
We apologize for the inconvenience caused at this time. We pray for safety & health over you and your families.
ORDER & SHIPPING INFORMATION
- WE DO NOT SHIP TO PO BOXES
- Customers are responsible for shipping charges of all products.
- All orders will be processed and shipped within 48 hours of the following business day (Monday to Friday, excepting Holidays) after the placement of the order.
- All orders will be shipped via Standard Ground Shipping (United States Postal Service or UPS Ground).
- Standard Ground shipping takes 4-10 business days for delivery.
- We ship to the 48 US States, as well as the District of Columbia, Hawaii, Alaska, Puerto Rico, and the Virgin Islands. We do not provide International Shipping.
- For overseas Military Mail (APO/FPO address)
For the 48 contiguous U.S. States:
- Orders over $39.99 get FREE SHIPPING via Standard Ground (USPS, UPS Ground, and FedEx).
- Orders $39.98 and under have a fee of $4.99 and up for shipping and handling depending on the weight of the item(s) (see below for more details).
Standard Shipping Rates Based on Weight for the 48 Contiguous States
- $4.99 fee for item(s) that weigh between 1oz–12oz.
- $5.99 fee for item(s) that weigh between 12.1oz–15oz.
- $7.99 fee for item(s) that weigh between 15.1oz–32oz.
- $11.99 fee for item(s) that weigh between 32.1oz–64oz.
- $14.99 fee for item(s) that weigh between 64.1oz–160oz.
- $22.99 fee for item(s) that weigh between 160.1oz–240oz.
- $40.99 fee for item(s) that weigh between 240.1oz–416oz.
Express Shipping Rates Based on Weight for the 48 Contiguous States
- $49.99 fee for item(s) that weigh between 1oz–80oz.
- $69.99 fee for item(s) that weigh between 80.1oz–160oz.
Standard Shipping Rates Based on Weight for AK, HW, PR, VI States
- $9.99 fee for item(s) that weigh less than 1LB, particularly, 1 Oz - 15 Oz.
- $18.99 fee for item(s) that weigh over 1LB, particularly, 1LB - 4.99LB.
- $29.99 fee for item(s) that weigh over 5LBS, particularly, 5LB - 9.99LB.
- $54.99 fee for item(s) that weigh over 10LBS, particularly, 10LB - 19.99LB.
- $79.99 fee for item(s) that weigh over 20LBS, particularly, 20LB - 29.99LB.
- We offer 2-day standard shipping for NY, MA, NJ, CT, PA, and DC state only. No extra fees will be charged for the service.
- Alaska, Guam, Hawaii, Puerto Rico, and the Virgin Islands are to be shipped via USPS Parcel Post. They are NOT eligible for flat rate nor for free shipping. Rates for USPS Parcel Post can be viewed in shopping cart.
- Express Shipping: “Express” refers to the shipping method only (UPS 3rd Day Select, UPS 2nd Day, or UPS Next Day Air). KEEP IN MIND: all express shipping orders will be processed and shipped within 24 hours of the following business day (Monday through Friday, excepting holidays) after the placement of the order. It is possible for an express shipping order to be shipped the day after rather than the day of the placement of the order. Rates for express shipping can be viewed in shopping cart.
- Incomplete or incorrect addresses will incur an additional charge of $10. This is the price that CoCo Island Mart would be charged as a penalty for the incorrect address; the responsible party is therefore charged appropriately. It is the buyer's responsibility to make certain that the provided information is correct before submitting the order.
- Local delivery is offered for the following zip code areas in NYC: 11214, 10305, 10314, 10306, 10301, 11204, 11228, 11219, 11220, 11218, 11230, 11223, 11224, 11229, 11235, 10302, 10303, 10310, 10307, 10308, 10309, 10312, 10304 with minimum order of $39.99.
- Orders placed before 12 PM are eligible for same-day delivery. Otherwise, they will be delivered the next business day.
- We accept only Visa, Master, American Express, Discover Cards, and PayPal (Union Pay acceptable).